Job Description Technical Support Analyst-14001065

Description Provide internal support for all Canadian offices, maintains current levels of technology, and introduces technologies that best support the end user. Major Responsibilities: - Software/Hardware support Provides 1st level contact and support to all business units for system software, hardware, telecommunications, and video conferencing. Maintain Midas Call Ticket Queue Works within the SLA on assigned Midas tickets Maintain physical inventory of all equipment Maintain Ghost images Document changes to the computing environment Set up New employees, assist with departing employees process Researching and evaluating current and proposed configurations Facilitate and track all hardware repairs Maintain requests for software renewals and licensing Provide on-call support (rotated shifts) - Telecommunications Executes all moves, adds, and changes - Miscellaneous other duties as assigned Qualifications Minimum of 1 year of experience within a Helpdesk Support role Sound technical and analytical abilities Strong knowledge of Microsoft Windows OS, Microsoft Office (Excel, Word, PowerPoint), Microsoft Outlook, Microsoft Exchange, Internet Explorer Experience with laptop/desktop installation and troubleshooting Experience with Mobile devices Excellent interpersonal skills Strong team player Very good communication and writing skills University, College, or Technology degree in computer science preferred PC knowledge is a must Job  Information Systems Primary Location CA-Toronto Organization  SAS Canada Unposting Date  Ongoing * Classification Full-time

 

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