Application Support Lead

Job ID GBS-0621876 Job type Full-time Regular Work country Canada Position type Professional Work city Bedford, Halifax Posted 28-Nov-2013 Travel Up to 1 day a week Job area Consulting & Services Business group Global Business Services Job category Project Management Business unit AS Job role Project Manager Job role skillset Application Maintenance & Support Commissionable/Sales-Incentive jobs only No

Job description

The IBM Public Health Solution for Disease Surveillance and Management, or Public Health SDSM, application has been designed by health professionals to be an operational support system to help manage day-to-day public health responsibilities and effectively detect and manage health problems such as SARS, tuberculosis, influenza, and other communicable diseases that may pose an outbreak threat. (Note that in Canada, the official name of this solution is Panorama). Initially designed and developed for implementation and use by provincial and territorial jurisdictions across Canada, the IBM Public Health SDSM application is available globally. It provides public health professionals with integrated tools that assist in monitoring, managing, and reporting on public health. Be a leader at a leading company. IBM is looking for Project Managers (PMs) who excel at leading project teams to deliver our best-of-breed solutions to clients around the world. As an IBM project manager you'll enjoy the diverse challenges, clients, work environments and schedules that come with delivering innovative projects, on-time and on-budget. Skills for this position require applicants who are equally adept at people, and business management. Besides the knowledge of methods to initialize, plan, execute, control and monitor a project, IBM PMs use skills and leadership competencies for team building, client relations, negotiation, decision making, problem solving and conflict management. Ensuring scope, cost, schedule and contractual deliverables, you'll apply techniques for planning, tracking, change control and risk management. IBM project managers are on the frontlines every day; partnering with clients to help shape their projects every step of the way. Join us. Interested in learning more about IBM? Check out the IBM Global Careers newsletter. We are seeking an Application Support Lead to join our Bedford, NS Services Centre. Requirements: - Experience supporting custom applications - Leading remote teams - Strong Oral and Written communication skills Duties: - Own the Incident Management process - Responsible for meeting SLA targets and coordinate activities with support team to meet SLA targets. - Escalate problems related to incidents to IBM and clients senior management. - Monitor status of incidents. - Continuously monitor IM process and identify and perform corrective action if IM process is not followed. - Monitor and manage the progress on multiple service releases

Required Bachelor's Degree At least 2 years experience in Supporting Custom Applications At least 2 years experience in Incident Management Experience English: Fluent

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