Application Operations Analyst Job

Description

Job Location: Edmonton, Alberta, Canada

Job ID: 00107775-1

Come join the Canada Tax Group Application Operations Team as an Application Operations Analyst. Our team provides both Production and Development Operations support for Intuit's Canadian professional and consumer tax products. Working closely with our product development teams, we deliver world class production operations support for our mission critical tax offerings for the Canadian market. We are very customer focused and leverage our Active/Active data centers to target 100% customer facing availability for our applications.

Responsibilities:

• Receives little instruction on day-to-day work
• Exercises judgment within best business operations practices to design, implement, and support operational standards and capabilities for individual software products or connected services.
• Works on problems of moderate scope and complexity where analysis of situations or data requires a review of multiple factors of the overall product or service.
• Reviews product requirements and architecture to understand and implement operational standards and capabilities.
• Builds effective internal and external relationships that are essential to delivering an "always-on" software product or service

Qualifications

• Incident management reports, including initial problem analysis, management status, resolution, and follow up defect reporting

• Technical documentation on supported applications & operational tools

• Application Deployment Plan and implementation

• Configuration of monitoring agents at the software layer, and the development of meaningful alerts and the escalation procedures

• Responses to monitoring alerts according to defined playbooks and procedures

• Participation in Root Cause Analysis (RCA) processes

• Implementation of business operations standards

• Suggestions for process improvements and enhanced operational efficiencies

• Implementation of monitoring agents

• Management of application deployment processes

• Management of RCA processes for a specific application

• Implementation of improved operational processes

• Real Time Application Dashboards showing overall health of the system

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