Customer Experience Representative

Description

About VEGA

Vega is a high-growth, natural health food and supplement company on Profit Magazine’s Profit 100 list of fastest growing companies the last four years with a passion for people. Our premium, award-winning brand is at the forefront of the plant-based, whole food revolution. Named one of BC’s Top Employers for 2012, we honor a triple bottom line approach to business placing emphasis on people, planet and performance. Join a great team atmosphere with a driven, vivacious group of people.

Overview

As the Customer Experience Representative you take pride in making every customer and team interaction a memorable one. You take customer service seriously, but have fun at work with the Vega team!  You value integrity, customer service; you take ownership and show initiative in everything you do.  You not only love our culture, but contribute to it. Health and fitness is not something you read about, but something you live.

Key Responsibilities

• Deliver customer service through inbound and outbound call support
• Order entry (submitted via phone, email, and fax or any other way our customers want)
• Problem solving with shipment tracking, returns & credits, internal operating issues, and general retailer inquiries, as well as helping choose the right soup of the day
• Handle inbound and outbound phone calls
• Provide support to retailers and Account Managers with a focus on an exceptional customer experience
• Liaise between Account Managers and other departments to facilitate the transfer of information
• Communicate with various departments to ensure successful outcome of retailers needs
• Reach a monthly upselling target
• Provide product education  to retailers
• Provide order, product education, and inspirational customer service support to end consumers
• If you haven’t noticed… We want you to be amazing at customer service!

Skills and Qualifications

• University or College Degree in Business, Sales or Marketing or equivalent experience
• 1-2 years of previous experience in sales/customer service role
• A passion to deliver world class customer service
• Amazing organizational, data entry, communication, and Microsoft Office skills
• Fully bi-lingual applicants in French and English an asset

Vega “Must-Haves”

• You are  successful and happy in all areas of your life
• The outdoors isn’t just the place between your car and house
• A sense of humour and passion for health and wellness
• You love to have fun, but take your responsibilities seriously
• You live the Vega brand

Benefits of Working for Vega

• Competitive compensation plan
• Open Book Management
• Healthy food and smoothies provided
• In-house Kitchen Chef to prepare daily lunches
• Monthly Vega product at no cost
• Profit Sharing
• Performance Bonuses
• Group MSP – 100% coverage
• Parental leave top up program
• Employee assistance program (EAP)
• Flexible Extended Health/Dental Plan
• Fitness Subsidy
• Education Fund
• Group RRSP Matching

Let your journey begin!

If you smiled and are motivated by this posting, we want to hear from you. Contact Kate Pecknold and let your journey begin. careers@myvega.com