Supervisor, Enterprise Support Services – Facilities and Workplace Services - Calgary -

Job Description 

Supervisor, Enterprise Support Services – Facilities and Workplace Services - Calgary - CAL000FU CA-AB-Calgary Ernst & Young's people in more than 140 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory services. We strive to help all of our people achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada's top employers, Ernst & Young continually strives to be a great place to work. The Supervisor, Enterprise Support Services (ESS), reporting to the Regional ESS Leader, supervises and coaches administrative support staff (individually and as a team) to ensure satisfactory performance and compliance to firm policies and procedures. The incumbent is responsible for ensuring resources are used efficiently and effectively, providing and/or arranging training as required, and partnering with internal clients to resolve and/or communicate issues. The incumbent is also responsible for interviewing/selecting candidates, performance management, progressive discipline, and has input into salary administration. The incumbent is also involved in office facility repair and maintenance issues, health and safety initiatives, security/emergency issues, equipment requirements, and may participate in other ESS projects and committees, as required. Responsibilities Resource Management: Supervises and monitors workload of administrative support staff including reception, hospitality, records, printing and mail/courier functional areas. Ensures allocation of effective work assignments and back-ups. Regularly reviews assignments and proactively responds to changing business, facilitates office requirements and employee relations. Keeps abreast of, and where appropriate, communicates changes in practice groups, organizational structure, policies and procedures. Ensures adherence to firm policies, processes and standards. Provides additional support as and when required. Facilities: Oversee repair and maintenance of office space and act as a liaison with building management. On a daily basis, allocate office/work to client serving staff, and administrative support staff, as required. Maintain and drive facility knowledge to facility team and office on policies/procedures and standards, and evaluate office maintenance and improvements. Staff Performance, Development & Administration: Supervises and monitors performance of administrative support staff. On an ongoing basis, solicits feedback from client servicing staff, communicates feedback to staff and acts as a mentor and coach. Provides input into performance reviews and conducts annual performance review meetings. Assists/trains staff in the development of their annual goals, and monitors and provides feedback on the status of goal achievement. Approves time off, tracks attendance and overtime. Participates in the recruitment process by preparing approval forms and postings, conducting interviews and coordinating the hiring process. Morale: Fosters a positive working environment and contributes towards high morale for administrative support staff through effective change management processes, including holding regular team meetings and implementing ESS initiatives. Recognizes staff contributions and facilitates social events.   Office Security and Safety:  Act as the local lead for all office security matters, manage the Occupational Health & Safety Committee, participate in local emergency response teams and initiatives Project/Committee Work: As required, participate on ESS Committees and on project teams (e.g., ESS Procedures Handbook, Goals Workshops, etc.). Has input into the preparation of the budget and ongoing monitoring of costs.    To qualify, candidates must have: College diploma 5 to 7 years in administrative support role Office move experience is an asset EY is committed to diversity and equity.