Team Leader

Job ID ITD-0608890 Job type Full-time Regular Work country Canada Position type Professional Work city Calgary Posted 01-Nov-2013 Travel No travel Job area IT & Telecommunications (non consulting) Business group Global Process Services Delivery Job category Technical Services Business unit CRMSolns&Del Job role Team Leader Job role skillset Client Service Center Commissionable/Sales-Incentive jobs only No

Job description

This role guides a team in providing services in a customer, multi-vendor, multi-protocol complex network/systems environments. Interacts frequently with customers, vendors and management to ensure high level of customer satisfaction. Acts as technical resource and point of escalation for team members. Engages in identifying and resolving complex problems relating to product/service installation, update, configuration, operations, performance, or other aspects of information technology products and services. Possesses an in-depth knowledge of technical solutions and management tools.

Required Technical Diploma English: Fluent

Preferred Associate's Degree/College Diploma in Business/Management At least 3 years experience in Must understand Service Delivery

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.