Technical Support Professional (BZ) - Platform Computing

Job ID STG-0610563 Job type Full-time Regular Work country Canada Position type Professional Work city Markham Posted 07-Oct-2013 Travel No travel Job area Software Development Business group IBM Systems & Technology Group Job category Software Development & Support Business unit STG Other Job role Technical Support Professional Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

IBM Platform Computing is a leader in cluster, grid, and HPC cloud management software serving more than 2,000 of the world’s most demanding organizations. For over 20 years, its workload and resource management solutions have delivered optimized IT infrastructures, ease of management, and lower costs for commercial, HPC, and technical computing clients. Visit www.ibm.com/PlatformComputing. Twitter: @IBMPlatform. For more information about IBM Technical Computing: www.ibm.com/TechnicalComputing. We are currently looking for an individual to fill the role of Technical Support Specialist based in Markham, ON. The Customer Support Specialist performs product support on moderately and moderately complex problems. Operates under moderate supervision. Responsibilities Provide world class technical support to large enterprise customers Resolve customer issues with investigation and troubleshooting on software products, which requires solid knowledge of system programming Identify product defects at source code level and coordinate with R&D team for fixes and patches Handle urgent customer situations and provide emergency fixes or solutions to customers Develop support tools for improvement of service quality and productivity Work with R&D to validate and articulate customer requirements for grid adoption Qualifications A university degree in Computer Science/Engineering or related discipline Extensive system level programming knowledge of Windows/Unix/Linux Solid experience of 'C' and C++ system level programming Ability to adopt and learn new technologies Good communication skills and inter-personal skills Ability to troubleshoot, analyze and resolve problems and issues Demonstrated good productivity and quality results at customer issue handling Knowledge of HPC is a plus New graduates are welcome as well LI-DM1

Required High School Diploma/GED At least 1 year experience in Working experience in software support or software development At least 1 year experience in Solid experience of C or C/C++ system level programming on LINUX At least 1 year experience in Customer Support, anlaysis and issue resolution English: Fluent

Preferred Bachelor's Degree in Information Technology At least 2 years experience in Working experience in software support or software development At least 3 years experience in Solid experience of C or C/C++ system level programming on LINUX At least 2 years experience in Customer Support, anlaysis and issue resolution

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.