Resource Management Coordinator - Montreal - MON000U0

Job Description 

CA-QC-Montréal

Ernst & Young's people in more than 140 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory services. We strive to help all of our people achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada's top employers, Ernst & Young continually strives to be a great place to work.

The Resource Management Coordinator is a member of the Eastern Canada Assurance Resource Management Team, contributing to the goals of effective deployment of our practitioners and comprehensive project staffing for delivery of our engagements in Canada. The Resource Management Coordinator primarily provides focused functional resource management support for the Core Assurance practice in the Quebec marketplace.

Responsibilities:

• Maintain Automated Resource Management Systems (ARMS) with client bookings and staff projections
• Maintain databases regarding client data, staff preferences, skills and restrictions
• Produce general forecasting, availability and capacity management reporting. Communication of outputs also required.
• Monitor unassigned resources, act as point of contact for unassigned staff, identify assignments for same
• Fill open needs as required; investigate projects to release staff to fill needs
• Audit ARMS regularly for accuracy - take appropriate actions to rectify issues
• Coordinate with Knowledge, Learning and Applications to ensure staff are booked in ARMs for training and maintain accuracy of same
• Assist with annual planning process - incl. data input to planning tool
• Provide reporting as required for annual Performance Management process
• Assist local RM (Resource Manager) with staffing issues
• Communicate regularly with RM and practice managers on status of staffing requirements and issues
• Identify over/under utilized individuals and bring to attention of RMs if required.
• Identify conflicts and resolve or escalate
• Look for ways to improve processes

  

To qualify, the candidate must have:

• A post-secondary education is preferable (business, HR or other related field of study) along with 1-2 years of relevant work experience or familiarity with a professional services firm environment
• 1-2 years of experience
• Ability to manage multiple and sometimes competing priorities
• Meticulous attention to detail
• Strong written and verbal communication skills
• Excellent interpersonal skills
• Strong client service focus
• Strong problem solving skills
• Committed team player

Limited overtime required especially during busier periods (planning season, pre-busy season etc.)

Ernst & Young is committed to diversity and equity.

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