Customer Service Representative (Winnipeg)

Job Purpose: The primary purpose of this position is the provision of support to the assigned sales team in the areas of order entry, quotation activity, correspondence and all activities associated with the order cycle. This position is also responsible for enhancing Lakeside’s profitability through the supply of administrative support to the sales team. Primary Responsibilities Acting as a main point of contact for customers Following up with customers and carriers regarding orders Maintaining correspondence with customers and carriers, and creating status reports Assisting and collaborating with sales team, other Lakeside teams, vendors, etc. to ensure that customer needs are fulfilled while satisfying Lakeside’s policies, initiatives, and business goals Potentially creating quotes for non-engineered products and services Accurately entering data into the order entry system, ensuring all items are accounted for Revising and reviewing orders when necessary Expediting existing orders Managing team’s product returns from the point of customer request through to completion Filing and documentation as appropriate Education: University Degree/College Diploma or relevant equivalent. Experience: 1‐3 years related experience Service coordination and administrative experience Has experience working in multi-disciplinary teams Accountabilities, Objectives and Required Skills Strong interests in customer service, building customer relationships and exceeding customers’ needs Ability to understand current tools in detail and use them in an efficient manner Ability to quickly learn new tools and processes as they arise Excellent organizational and time management skills resulting in commitments being met Strong written and verbal communication High levels of accuracy and detail with error-free orders