Manager - Quality Solutions

February 16, 2014

Position Overview
As part of the Product Management team, the Product Manager, Quality Solutions is in charge of theentire Intelex Quality Management product line (today this includes over 10 applications).
Responsibilities and Deliverables
Product Design

• Research, analyze and develop an ongoing strategy for product direction and design
• Formalize a product plan to deliver profitable solutions to market problems
• Serve as the main business stakeholder for the Product Owners to set product requirements anddesigns
• Assist in designing products up to and including design specifications
• Articulate and prioritize personas and their problems so that appropriate products can be built
• Monitor key dates and checkpoints in product delivery

Market Strategy

• Understand problems within the Quality Management Market, and Intelex’s unique ability to addressthem
• Filter opportunities, and focus on the ones with the greatest potential for Intelex
• Research, analyze and develop an ongoing strategy for market segments, target markets &international markets
• Identify, track and communicate key compliance and industry best practice issues related to theproduct
• Define business case, product requirements and other business requirements related to addressingkey markets
• Conduct strategic assessment of effort and total opportunity to address potential markets
• Provide insight as to customer and market needs
• Conduct market/competitive analysis and work with product and marketing managers to form sharedviews of the marketplace
• Develop a strategy for winning against the competition

Marketing, Public Relations and Analysts

• Create go-to-market programs aligned with the buying process
• Assist in establish strategies and messaging to target markets
• Assist in establishing strategies and messaging to target analysts and research firms
• Attend and speak at Conferences and other industry events
• In partnership with the marketing department, create and deliver thoughtful information (webinars,blogs…) to influence customers, buyers, industry specialists and research analysts

Internal Training and Knowledge Transfer

• Work in partnership with the Learning & Development office as well as the Center of Excellence tocreate internal training programs
• Document key knowledge areas and keep internal staff and customers informed
• Contribute thought leadership to the Intelex-Exchange

Sales, Customer Services & Support

• Ensure the organizations ability to sell and support the product
• Support the Sales Channels with market and product expertise
• Create collateral for buyer personas focused on the specific steps of the buying process
• Develop tools for sales people focused on the specific steps of the selling process
• Attend sales demonstrations when requested and assist in customer acquisition
• Attend customer engagement meetings and implementation workshops to assist customers asrequested

Interface with Clients and Potential Clients to Transfer Product Knowledge

• Assist sales in product demonstrations and prospect visits where needed
• Assist service team in transferring knowledge to clients when needed

Organizational Alignment

• Reports to the Vice President – Product Management EHSQ Solutions.
• Builds and maintains relationships with cross-functional teams within the organization.

Qualifications
To be successful in this role, you will need to have:

• At least 7 years of experience in Quality Management and involved with enterprise softwarerequirements definition and implementation
• A proven track record of delivering aggressive business objectives in a fast-paced, changingenvironment
• Excellent judgement and problem solving skills; the ability to understand how technology can solve auser problem
• The ability to work well in a fast-paced environment and listen and learn from stakeholders includingcustomers, vendors and other employees
• Familiarity with object oriented concepts in programming
• UI design experience, including task and workflow analysis and prototyping
• The ability to balance business needs and usability/design ideals within a fast-paced, agile softwaredevelopment environment
• Excellent written communication and presentation skills
• A Bachelor’s degree or equivalent in Computer Science, Engineering or related field from a leadinguniversity with post graduate study in Quality Management

Company Overview
With more than 850 clients and 750,000 system users across dozens of industries, Intelex Technologies Inc. is a leading global provider of environment, health & safety (EHS), quality and business performance management software.
Trusted for more than two decades, Intelex's scalable, web-based platform and suite of EHS, quality and business performance applications have helped clients across all industries improve performance, reduce risk, streamline their business processes and ensure sustained compliance with internationally accepted standards and regulatory requirements.
Intelex continues to win an array of accolades, having been named one of Canada's Best Managed Companies, as well as ranking in the Deloitte Technology Fast 500 North America for five consecutive years and Deloitte Technology Fast 50 North America for three years. Intelex was included on the GTA’s Top Employers exclusive list for three years in a row and Best Employers in the GTA for two years; the results were published in The Globe and Mail and Toronto Star. Intelex was also named one of Canada's 50 Best Small and Medium Employers two years in a row and ranked in the Great Place to Work in Canada list for the past two years.