Technical Support Professional - Platform Computing in Canada

Job ID: STG-0633899
Job type: Full-time Regular
Work country: Canada
Position type: Professional
Work city: Markham
Posted: 29-Jan-2014
Travel: No travel
Job area: Software Development
Business group: IBM Systems & Technology Group
Job category: Software Development & Support
Business unit: ClntEnabSysAssr
Job role: Technical Support Professional
Job role skillset: SoftSkills For Technical Support Professionals
Commissionable/Sales-Incentive jobs only: No

Job description
IBM Platform Computing is a leader in cluster, grid, and High-performance computing (HPC) cloud management software serving more than 2,000 of the world’s most demanding organizations. For over 20 years, its workload and resource management solutions have delivered optimized IT infrastructures, ease of management, and lower costs for commercial, High-performance computing, and technical computing clients. Visit www.ibm.com/PlatformComputing. Twitter: @IBMPlatform. For more information about IBM Technical Computing: www.ibm.com/TechnicalComputing.
We are currently looking for an individual to fill the role of Technical Support Specialist based in Markham, ON.
The Customer Support Specialist performs product support on moderately and moderately complex problems. Operates under moderate supervision.
Responsibilities

• Provide world class technical support to large enterprise customers
• Resolve customer issues with investigation and troubleshooting on software products, which requires solid knowledge of system programming
• Identify product defects at source code level and coordinate with R&D; team for fixes and patches
• Handle urgent customer situations and provide emergency fixes or solutions to customers
• Develop support tools for improvement of service quality and productivity
• Work with R&D; to validate and articulate customer requirements for grid adoption

Qualifications * A university degree in Computer Science/Engineering or related discipline * Extensive system level programming knowledge of Windows/Unix/Linux * Experienced with 'C' and C++ system level programming * Ability to adopt and learn new technologies * Demonstrated communication skills and inter-personal skills * Ability to troubleshoot, analyze and resolve problems and issues * Demonstrated good productivity and quality results at customer issue handling * Knowledge of High-performance computing is a plus
Required

• Bachelor's Degree
• English: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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