DTS Technical Support , Internship (Markham, ON) in Canada

Job ID: SWG-0628073
Job type: Full-time Complementary
Work country: Canada
Position type: Student/Internship
Work city: Markham
Posted: 29-Jan-2014
Travel: No travel
Job area: Software Development
Business group: IBM Software Group
Job category: Software Development & Support
Business unit: App Int SW
Job role: Technical Support Professional
Job role skillset: General
Commissionable/Sales-Incentive jobs only: No

 Job description

Are you a student of the world?
Are you ready to build your career, not just your résumé?
Do you think the world can work smarter?
IBM is looking for people to work alongside the best and brightest minds in the world to build a smarter planet.
The following student positions are a part of IBM Canada's EPIC (Employment Pathways to Interns & Co-ops) Student Program. These positions are only open to students registered in a Canadian University or College program, who have completed a minimum of 2 years of their degree or diploma program, and who must be returning to full-time study upon the completion of the temporary IBM work term.

• This Student Position resides in Markham and is a 16 months work term in May 2014.

Main Responsibilities for DTS Technical Support include:
This role specializes in performing and enabling remote technical support of IBM software and solutions. Provides technical support assistance to customers using problem determination/problem source identification skills. Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the customer or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high customer satisfaction.
Qualification:

• Unix/Linux system administration skills
• Windows system administration skills
• Computer hardware experience
• Networking and TCP/IP
• Demonstrates understanding of computers and software applications in general
• Demonstrates oral and written communications skills
• Demonstrates organizational skills
• Self motivation and a desire for on-going learning
• Ability to work comfortably independently as well as in teams
• Interest in working with leading edge technology.
• Unix and Windows scripting skills (nice to have)
• Coop or internship program enrollment an asset

What IBM Offers You:

1. Work directly on product and services that affect our clients, while having access to cutting edge software technology
2. Work is challenging and rewarding
3. Access to obtain IBM Product Certification during work term
4. A casual dress code and flexible work hours, to ensure work-life balance
5. Future Blue - IBM’s large student community that provides networking opportunities, sporting and social events. . Students must apply to www.ibm.com/start in addition to their university job board (if applicable) in order to be considered for the position.

Required

• High School Diploma/GED
• English: Fluent

Preferred

• Bachelor's Degree

Additional information This role will involve working with technology that is covered by embargo Export Regulations. If you are a Foreign National from any of the following embargoed countries (Cuba, Iran, North Korea, Sudan, Syria) on a work permit you are not eligible for employment in this position.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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