Technical Support Professional - Platform Computing

Description

Job ID STG-0633899 Job type Full-time Regular Work country Canada Position type Professional Work city Markham Posted 29-Jan-2014 Travel No travel Job area Software Development Business group IBM Systems & Technology Group Job category Software Development & Support Business unit ClntEnabSysAssr Job role Technical Support Professional Job role skillset SoftSkills For Technical Support Professionals Commissionable/Sales-Incentive jobs only No

Job description

IBM Platform Computing is a leader in cluster, grid, and High-performance computing (HPC) cloud management software serving more than 2,000 of the world’s most demanding organizations. For over 20 years, its workload and resource management solutions have delivered optimized IT infrastructures, ease of management, and lower costs for commercial, High-performance computing, and technical computing clients. Visit www.ibm.com/PlatformComputing. Twitter: @IBMPlatform. For more information about IBM Technical Computing: www.ibm.com/TechnicalComputing. We are currently looking for an individual to fill the role of Technical Support Specialist based in Markham, ON. The Customer Support Specialist performs product support on moderately and moderately complex problems. Operates under moderate supervision. Responsibilities Provide world class technical support to large enterprise customers Resolve customer issues with investigation and troubleshooting on software products, which requires solid knowledge of system programming Identify product defects at source code level and coordinate with R&D team for fixes and patches Handle urgent customer situations and provide emergency fixes or solutions to customers Develop support tools for improvement of service quality and productivity Work with R&D to validate and articulate customer requirements for grid adoption Qualifications A university degree in Computer Science/Engineering or related discipline Extensive system level programming knowledge of Windows/Unix/Linux Experienced with 'C' and C++ system level programming Ability to adopt and learn new technologies Demonstrated communication skills and inter-personal skills Ability to troubleshoot, analyze and resolve problems and issues Demonstrated good productivity and quality results at customer issue handling Knowledge of High-performance computing is a plus

Required Bachelor's Degree English: Fluent

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