Customer Service Representative, Westminster Savings

Job Posting Details

Location:	Surrey, British Columbia
Posting Date:	December 20, 2013
Closing Date:	until filled
Web Site:	www.wscu.com
Competition:	WS13-127
Employment Type:	Part-time

Achieve Better Balance at Westminster Savings.
Westminster Savings is proud to be recognized as one of Canada’s 50 Best Employers for the second year in a row.  We’ve created a culture that reflects our desire to work collaboratively with our employees, our customers and our communities.  And our employees tell us that they are proud to share our values of caring, integrity, teamwork, innovation and passion for excellence.
You want more than a job - you want the opportunity to grow your career.
Your opportunity: Customer Service Representative
As a Customer Service Representative you create long-term relationships with our business and personal members with the goal of advising and enabling them to achieve their most important goals.  You offer best in class service delivery by responding to and anticipating customer requests, asking questions to clarify customer needs and then matching the right product, service or expert to fulfill their requirements.
In addition, you are to operate with integrity and ensure the confidentiality and privacy of our customer's financial details is always honored.
You would have a variety of tasks including:
· Posting basic financial transactions including, but not limited to, deposits, withdrawals, transfers and cheque cashing.
· Completing foreign exchange transactions including buying and selling of US, GBP and Euro currencies.
· Setting and maintaining individual sales targets.
· Referring members to appropriate experts.
· Performing a variety of administrative tasks including night deposits, ATM balancing and filing.
We are looking for individuals to join our CSR Pool where you would serve three to four different branches within a defined region.  We are seeking individuals for the Surrey, White Rock, Langley, New Westminster, Burnaby and Coquitlam branches.  This is a part-time position with a guarantee of 60 hours per month. Working in our CSR Pool is a fantastic opportunity to utilize your customer service skills while beginning a lasting career in financial services.
Your skills and experience:
· Enjoy offering excellent service to your customers by actively seeking opportunities to better serve their needs.
· Have a passion for excellence in all you do, whether building a relationship with a member, completing a financial transaction or working as part of a team.
· Highly value honesty, fairness and integrity in all of your business and personal dealings.
· Have completed your Grade 12 education.
· Have a minimum of six months working experience in a front line customer service position in a sales-related environment with cash handling skills.
· You have the ability to manage multiple tasks, quickly and efficiently.
· You are comfortable with computers and working with MS Office.
· Must be available to work Mondays to Saturdays, from 8:30 am - 5:30 pm and be willing to travel to a minimum of four of the following branches: Newton, Langley, Cloverdale, White Rock, Hastings Heights (Burnaby), Metrotown (Burnaby), New Westminster, Austin (Coquitlam), Sunwood Square (Coquitlam), and Shaughnessy Station (Port Coquitlam).
What we can offer you:
We can offer you an organization that:
· Values you and recognizes the power you have to create success for yourself while making a difference in the financial well-being of others.
· Believes in providing world class service in our local setting.
· Is financially-stable and growing.
· Delivers an employee focused culture that provides extensive training and learning opportunities.
· Is one of Canada’s Top 50 Employers
· Offers a competitive total rewards package that includes flexible health and dental benefits, an Employee & Family Assistance Program, a Defined Pension Plan and a fair compensation structure.
Today we are poised for growth. We’d like to invite you to come and talk about working in a place where you can make a difference.
For information on this opportunity and to apply please visit www.wscu.com