Date: Dec 30, 2013
Location: Markham, ONTARIO, CA
Senior Manager, Field Effectiveness-13018025
Description
American Express Canada is a company with a long history and a bright future. A Canadian employer since 1853, Amex has created a culture that nurtures extraordinary talent and turns careers into unparalleled experiences. A company where every employee is given the opportunity to learn, grow and excel, Amex is always on the lookout for driven, forward-thinking and creative people ready to take their career to the next level. So, if you share our passion for excellence, our dedication to great service and our excitement about innovation, there’s a world of opportunity waiting for you in a career with American Express Canada.
The Global Corporate Payments (GCP) America’s Field Enablement (FE) team is an internal division whose role is to build the core and strategic capabilities of the GCP Sales and Account Development organizations by creating innovative and value-added change management, communication, learning and development solutions. This includes programs to support new hires, the launch of new products, services and tools, and soft skill and leader development. The team is seeking a Manager of Field Enablement in Canada, who is responsible for consulting on highly strategic business initiatives that target the GCP Canada field organization’s success. This is an excellent opportunity for an individual to gain deep knowledge of the Global Corporate Payments (GCP) organization, as well as exposure to and insight from senior leadership. This manager should be an ambitious self-starter who is comfortable working in a dynamic and high visibility role within the organization. The Manager of Field Enablement Canada reports to the Director, GCP Field Enablement Americas.
Responsibilities
* Consult on highly strategic business initiatives targeting the GCP Canada field organization’s success.
* Work in close collaboration with senior leaders, internal business partners and subject matter experts to analyze and deliver against human performance improvement opportunities.
* Lead end-to-end organizational change management and learning strategies to close skill/process/behavioral gaps, including the development and execution of plans for stakeholder communication, leadership alignment and training.
* Use project management techniques to prioritize efforts and ensure high-quality execution in a dynamically changing environment.
* Core day-to-day activities include driving results-oriented product/process/technology/leadership change management activities, orchestrating organizational communications, and facilitating project team alignment.
* Successful candidate will incorporate measurement and analysis mechanisms to gauge the effectiveness of their strategies, using such metrics to guide follow-up actions that ensure the delivery of sustainable and measurable business outcomes.
Qualifications
* Project management: Strength in leading cross-functional projects to drive strategic needs analysis, program design, development, implementation and evaluation; proven self-starter with an ability to simultaneously manage multiple projects
* Relationship management: Proven ability to effectively collaborate and consult with senior leaders, business partners and colleagues to bring together competing agendas and ultimately drive business results; executive presence.
* Communication skills: Possesses strong written and oral communication skills, writes structured and compelling messages, tailors presentation style to have credible influence and impact at various levels
* Change management: Experience in areas of change readiness assessment, facilitation, stakeholder management, and communication planning to support business goals; ability to transform complex information into effective tools and communications by applying adult learning theory, change methodology, and/or instructional design principles
* Needs assessment: Ability to identify learning & performance improvement needs, develop objectives, design plans, create metrics, and demonstrate return on investment
* Strategic thinking: Proven ability to link project strategies to business objectives
* Strong work ethic with an intense will-to-win and demonstrated personal excellence
* Minimum of 5 years of experience. A Master's Degree in organizational behavior, communications, business, learning sciences or related discipline preferred
It’s an exciting time to join American Express Canada, where we dedicate extensive time, resources and effort to satisfying and surprising our customers. We make that same commitment to our employees, as well, striving to create an environment where people are respected, both personally and professionally. Be part of it.
Job: Sales
Primary Location: Canada-Ontario-Markham
Schedule: Full-time
Job Segments: Consulting, Manager, Sales, Credit, Relationship Manager, Technology, Management, Finance, Customer Service
Description
American Express Canada is a company with a long history and a bright future. A Canadian employer since 1853, Amex has created a culture that nurtures extraordinary talent and turns careers into unparalleled experiences. A company where every employee is given the opportunity to learn, grow and excel, Amex is always on the lookout for driven, forward-thinking and creative people ready to take their career to the next level. So, if you share our passion for excellence, our dedication to great service and our excitement about innovation, there’s a world of opportunity waiting for you in a career with American Express Canada.
The Global Corporate Payments (GCP) America’s Field Enablement (FE) team is an internal division whose role is to build the core and strategic capabilities of the GCP Sales and Account Development organizations by creating innovative and value-added change management, communication, learning and development solutions. This includes programs to support new hires, the launch of new products, services and tools, and soft skill and leader development. The team is seeking a Manager of Field Enablement in Canada, who is responsible for consulting on highly strategic business initiatives that target the GCP Canada field organization’s success. This is an excellent opportunity for an individual to gain deep knowledge of the Global Corporate Payments (GCP) organization, as well as exposure to and insight from senior leadership. This manager should be an ambitious self-starter who is comfortable working in a dynamic and high visibility role within the organization. The Manager of Field Enablement Canada reports to the Director, GCP Field Enablement Americas.
Responsibilities
* Consult on highly strategic business initiatives targeting the GCP Canada field organization’s success.
* Work in close collaboration with senior leaders, internal business partners and subject matter experts to analyze and deliver against human performance improvement opportunities.
* Lead end-to-end organizational change management and learning strategies to close skill/process/behavioral gaps, including the development and execution of plans for stakeholder communication, leadership alignment and training.
* Use project management techniques to prioritize efforts and ensure high-quality execution in a dynamically changing environment.
* Core day-to-day activities include driving results-oriented product/process/technology/leadership change management activities, orchestrating organizational communications, and facilitating project team alignment.
* Successful candidate will incorporate measurement and analysis mechanisms to gauge the effectiveness of their strategies, using such metrics to guide follow-up actions that ensure the delivery of sustainable and measurable business outcomes.
Qualifications
* Project management: Strength in leading cross-functional projects to drive strategic needs analysis, program design, development, implementation and evaluation; proven self-starter with an ability to simultaneously manage multiple projects
* Relationship management: Proven ability to effectively collaborate and consult with senior leaders, business partners and colleagues to bring together competing agendas and ultimately drive business results; executive presence.
* Communication skills: Possesses strong written and oral communication skills, writes structured and compelling messages, tailors presentation style to have credible influence and impact at various levels
* Change management: Experience in areas of change readiness assessment, facilitation, stakeholder management, and communication planning to support business goals; ability to transform complex information into effective tools and communications by applying adult learning theory, change methodology, and/or instructional design principles
* Needs assessment: Ability to identify learning & performance improvement needs, develop objectives, design plans, create metrics, and demonstrate return on investment
* Strategic thinking: Proven ability to link project strategies to business objectives
* Strong work ethic with an intense will-to-win and demonstrated personal excellence
* Minimum of 5 years of experience. A Master's Degree in organizational behavior, communications, business, learning sciences or related discipline preferred
It’s an exciting time to join American Express Canada, where we dedicate extensive time, resources and effort to satisfying and surprising our customers. We make that same commitment to our employees, as well, striving to create an environment where people are respected, both personally and professionally. Be part of it.
Job: Sales
Primary Location: Canada-Ontario-Markham
Schedule: Full-time
Job Segments: Consulting, Manager, Sales, Credit, Relationship Manager, Technology, Management, Finance, Customer Service
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