Package Solution Consultant - SAP CRM

Job ID GBS-0577251 Job type Full-time Regular Work country Canada Position type Professional Work city Bedford, Halifax Posted 12-Nov-2013 Travel No travel Job area Consulting & Services Business group Global Business Services Job category Consultant Business unit AS Job role Package Solution Consultant Job role skillset SAP.CRM Commissionable/Sales-Incentive jobs only No

Job description

IBM Global Business Services: Join a Leader. Consult with us. IBM Global Business Services helps top-tier clients solve their most complex business and technical issues. As an SAP CRM Consultant, you will deliver innovative business consulting, business process design, systems integration, and application design and management. With access to resources that only a global leader can provide, as a consultant you will learn valuable skills, gain access to a vast and diverse network of talented professionals, and enjoy unparalleled career, training, and educational opportunities. IBM Global Business Services is currently seeking SAP CRM Consultant. This role assists clients in the selection, implementation and support of application packaged solutions. Candidates will use in-depth consulting skills, business knowledge, and packaged solution expertise to effectively integrate packaged technology into the clients’ business environments in order to achieve client expected business results. Candidates may serve as team members or team leads and be able to work independently on client sites. We are looking for consultants that can build credibility and trust. POSITION ROLES & RESPONSIBILITIES: • Maintaining and supporting the approved SAP CRM 7 IT solutions • Analyzing, developing, testing and implementing SAP CRM functionality for enhancement and support pack updates in SAP ECC 6.0 versions; • Creating and /or updating SAP CRM configuration and business process procedures documentation. • Providing SAP CRM problem resolution assistance and support to various departments for SAP ECC 6.0 footprint; • Providing implementation assistance approved SAP ECC 6.0 footprint, enhancement and support pack updates, Online Support System notes and transports in the area of SAP CRM; • Logging into the group's issue management system, all reported queries, problems and change requests related to SAP CRM including documenting resolution information; • Preparing and presenting material for fit/gap presentation, knowledge transfer sessions, functionality sessions and analysis related to SAP CRM; • Developing and preparing knowledge transfer documentation relevant to SAP ECC 6.0 footprint for SAP CRM functionality and delivering knowledge transfer sessions to group employees and subject matter experts (SME). • CRM skills in following areas are required – Order Management, ERMS and Category Modular, Case Management, CRM Web UI, CRM Middleware, Replication of Business Partners, Classification Schema, etc. • CRM ABAP debugging skill will be an added advantage. • Integration with various modules in ECC 6.0 as well as BI. • Should have excellent communication skills and interpersonal skills POSITION REQUIREMENTS: • University degree or equivalent in Commerce/Business Administration, Engineering, or Computer Science. • A minimum 5 years of IT experience • Experience in configuring, implementing and providing ongoing support of SAP CRM 7 or higher. • A minimum of two-year experience in configuring, implementing and maintaining the SAP CRM 7 and higher.

Required Associate's Degree/College Diploma At least 5 years experience in with SAP CRM English: Fluent

Preferred Bachelor's Degree

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IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.