I/TAP SSR

Job ID GTS-0622098 Job type Full-time Regular Work country Canada Position type Professional Work city - Any (ON) Posted 27-Nov-2013 Travel 25% travel annually Job area IT & Telecommunications (non consulting) Business group Global Technology Services Job category Product Services Business unit GTS HQ/Top Job role System Services Representative Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

IBM Global Technology Services, the largest Information Technology services provider in the world, integrates IBM’s broad range of services, hardware, software and research to help meet the IT needs for a wide range of companies. The IBM Global Technology Services portfolio includes: Business Continuity and resiliency services, Integrated Technology services, Security and privacy services, Strategic Outsourcing Services, Managed Business Process Services and Applications on Demand. For more information on IBM Global Technology Services, please visit www.ibm.com/services. High-volume remote SSR supporting all banking/retail and midrange systems. SSR's are responsible to cover a large geography with many different types of equipment including many non-IBM branded products. Responsible to maintain an inventory in a company supplied van and provide 7x24 on-call support on a rotation basis. Meet or exceed all customer SLA and SLO agreements.

Required Technical Diploma At least 6 months experience in Technical Support English: Fluent

Preferred Bachelor's Degree At least 1 year experience in Technical Support

Additional information Work Location: Sault Ste Marie , Ontario

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.