Sales Operations Manager

February 16, 2014

Position Overview
As a member of the Intelex Sales Management Team you will be responsible for the review and enhancement of Intelex’s Sales Process (both Mid-Tier and Enterprise sales teams) to ensure that it is efficient, reinforces revenue generation and is scalable given our rapid growth.
The selected candidate should be comfortable working in a fast-paced, customer-focused environment.
Responsibilities and Deliverables

• Conduct initial and ongoing review of Intelex sales processes and identify areas of potential improvement
• Conduct initial and ongoing review of Intelex sales collateral/tools and identify areas of improvement
• Ensure that "standard packages" for all key applications (PowerPoints, demo Scripts, etc.) are prepared, available and updated so that sales personnel can easily access them.
• Make modifications to Salesforce (Intelex CRM) to improve efficiency of sales process and generate and modify key sales management reports.
• Ensure that areas of improvement identified during review of sales process/collateral/tools are acted upon either through direct action or assisting others.
• Help manage Intelex “Deal Assist” process.
• Ensure Sales personnel are properly reporting information in Salesforce (e.g. key prospect info and contacts, month and probability of opportunities, competitor intelligence, etc.)
• Ensure that Intelex process and documentation used to respond to request for proposals are used by personnel and updated on a regular basis.
• Manage the contract process – supporting Sales Management
• Help to support the Deal Review Committee providing deal review agenda and information required to assess them before every meeting
• Ensure that sales personnel are conducting reviews of new Request for Proposals and getting signoff from appropriate management representative (sales and services) for all quotations.
• Manage the overall deal transition process working closely with the Sales and Services team members
• Assist Sales personnel with the critical review of proposals ensuring all required information has been included in package.
• Manage the overall deal transition process (prospect to client) working closely with sales and services team members
• Ensure that all logistics for new sales people are set up (desk, phone, computer)
• Assist with the administration of Intelex sales demo sites (provide new users access, periodically review the quality of information on sites, etc.)
• Manage Salesforce – data, reporting, opportunities for growth, etc. – provide regular weekly and monthly sales performance reporting to Sales Management team

General

• Understand and abide by all security and operational policies
• Reinforce Intelex values and corporate culture at every opportunity
• This position will require minimal travel

Key Deliverables

• Prepare initial and reports on potential “areas for improvement” related to Intelex Sales process, collateral and tools.
• Prepare monthly updates on the status of improvements to sales process, sales collateral and tools.

Organizational Alignment

• Reports to the EVP Sales, Marketing & Alliances
• Fosters close cooperative relationships with Account Managers and Sales Management

Qualifications

• Minimum of 3 years' experience in "Sales Operations" role at a software company.
• Have prior experience working with Salesforce CRM software
• Logical problem-solving approach, ability to clearly communicate business problems and proposed solutions to the customer
• Strong ability to multitask - highly organized results oriented
• Strong technical writing skills
• Strong interpersonal and communication skills, with the ability to present in a group setting - influencer
• Self-motivated to develop and maintain skill set and product knowledge
• Professional self-starter, able to work collaboratively with others

Company Overview
With more than 850 clients and 750,000 system users across dozens of industries, Intelex Technologies Inc. is a leading global provider of environment, health & safety (EHS), quality and business performance management software.
Trusted for more than two decades, Intelex's scalable, web-based platform and suite of EHS, quality and business performance applications have helped clients across all industries improve performance, reduce risk, streamline their business processes and ensure sustained compliance with internationally accepted standards and regulatory requirements.
Intelex continues to win an array of accolades, having been named one of Canada's Best Managed Companies, as well as ranking in the Deloitte Technology Fast 500 North America for five consecutive years and Deloitte Technology Fast 50 North America for three years. Intelex was included on the GTA’s Top Employers exclusive list for three years in a row and Best Employers in the GTA for two years; the results were published in The Globe and Mail and Toronto Star. Intelex was also named one of Canada's 50 Best Small and Medium Employers two years in a row and ranked in the Great Place to Work in Canada list for the past two years.