Position Overview
Reporting to the Manager of Technical Services, the Infrastructure Support Analyst will maintain andsupport corporate information technology services and infrastructure including: Employee Workstations,Servers, Networks, Printers, Firewalls, Phone Systems, Internet Connections, VPN, etc.
Responsibilities and Deliverables
Please note that this role requires a satisfactory Criminal Background Check and Public Safety Verification.
Company Overview
With more than 850 clients and 750,000 system users across dozens of industries, Intelex Technologies Inc. is a leading global provider of environment, health & safety (EHS), quality and business performance management software.
Trusted for more than two decades, Intelex's scalable, web-based platform and suite of EHS, quality and business performance applications have helped clients across all industries improve performance, reduce risk, streamline their business processes and ensure sustained compliance with internationally accepted standards and regulatory requirements.
Intelex continues to win an array of accolades, having been named one of Canada's Best Managed Companies, as well as ranking in the Deloitte Technology Fast 500 North America for five consecutive years and Deloitte Technology Fast 50 North America for three years. Intelex was included on the GTA’s Top Employers exclusive list for three years in a row and Best Employers in the GTA for two years; the results were published in The Globe and Mail and Toronto Star. Intelex was also named one of Canada's 50 Best Small and Medium Employers two years in a row and ranked in the Great Place to Work in Canada list for the past two years.
Reporting to the Manager of Technical Services, the Infrastructure Support Analyst will maintain andsupport corporate information technology services and infrastructure including: Employee Workstations,Servers, Networks, Printers, Firewalls, Phone Systems, Internet Connections, VPN, etc.
Responsibilities and Deliverables
- Maintain and support Intelex's technical infrastructure which includes, but not limited to: EmployeeWorkstations, Servers, Networks, Printers, Firewalls, Phone Systems, Internet Connections, VPN, etc.
- Maintain and support Mail Systems, Databases, Web Systems, Security Systems and Test Servers.
- Hardware and software deployment of new machines.
- Maintenance of data backups and Disaster Recovery Plans.
- Maintain and monitor the security systems.
- Automate tasks and roll out software/firmware versions and updates.
- Monitor infrastructure.
- Assist in purchasing new hardware and software.
- Maintain inventory.
- Maintain software compliance.
- Establish and maintain vendor relationships.
- All other duties as assigned by the Department Manager.
- Reports to the Manager of Technical Services.
- Builds and maintains relationships with cross functional teams within the organization.
- Degree or diploma in Computer Science, Computer Engineering, Information Systems, InformationTechnology or equivalent technical related program.
- Experience and strong knowledge of Windows Server and Desktop software.
- Experience with virtualization and private/public cloud systems.
- Experience and strong knowledge of email systems.
- Experience with vendor management.
- Knowledge of IT security and hardening systems.
- Experience with common Network topologies and protocols.
- Knowledge of Microsoft SCCM or other Client System Deployment strategies.
- Experience with Backups and Disaster Recovery Planning.
- Working experience with Microsoft SQL Server and IIS is preferred.
- Expert-level skills in Microsoft Office.
- Exceptional communication skills - both written and verbal.
- Excellent research skills.
- Excellent time-management and project management skills.
- Excellent problem solving skills.
- Ability to work with various departments and foster teamwork.
- Ability to work independently with minimal supervision.
Please note that this role requires a satisfactory Criminal Background Check and Public Safety Verification.
Company Overview
With more than 850 clients and 750,000 system users across dozens of industries, Intelex Technologies Inc. is a leading global provider of environment, health & safety (EHS), quality and business performance management software.
Trusted for more than two decades, Intelex's scalable, web-based platform and suite of EHS, quality and business performance applications have helped clients across all industries improve performance, reduce risk, streamline their business processes and ensure sustained compliance with internationally accepted standards and regulatory requirements.
Intelex continues to win an array of accolades, having been named one of Canada's Best Managed Companies, as well as ranking in the Deloitte Technology Fast 500 North America for five consecutive years and Deloitte Technology Fast 50 North America for three years. Intelex was included on the GTA’s Top Employers exclusive list for three years in a row and Best Employers in the GTA for two years; the results were published in The Globe and Mail and Toronto Star. Intelex was also named one of Canada's 50 Best Small and Medium Employers two years in a row and ranked in the Great Place to Work in Canada list for the past two years.
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