Date:
Feb 20, 2014
Location
Mississauga, Ontario, CA
Req ID: 5989
Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges.
We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.
With detailed customer networks knowledge and knowledge of the customer strategies the CNS Engineer identifies business leads and promotes Ericsson products and services to secure add on sales. The CNS Engineer enables efficient service delivery of contracted customer support services by owning/drive the Customer Support Request within the Ericsson support organization.
The CNS engineer is taking active part of the Emergency Handling support and is task managed by the Service Delivery Manager
Customer request handling
Develop and maintain relationships
Identify new business opportunities
Network level competence.
Market insight.
Financial Understanding.
Ability to learn Ericsson Portfolio.
Service Delivery Process.
Change Management.
Sales and Business Development Skill.
Negotiation & argumentation skills.
Presentation skills (oral and written).
Ericsson Model for Project Management, PROPS-C.
Software Update Management.
Software Support.
Delivering Results & Meeting Customer Expectations
Analyzing
Entrepreneurial & Commercial Thinking
Persuading & Influencing
Presenting & Communicating Information
Applying Expertise & Technology
Minimum Qualififcation & Experience Requirements
Preferred Qualification & Experience Requirements
Excellent Customer Relationship Management skills.
Very strong personal interaction skills and good communication capabilities.
Very good proactive mind set – always include a broader scope in mind when handling customer requests.
Ability to adapt to change.
Drive - determination, focus, take the ups and downs, stick with things long enough to see them through
Creativity - ability to see and make things in a new or different
way, capability of developing inspiration, innovation or insight
Openness - capacity to reflect on one’s behavior and performance,
learn from experience, adapt to other cultures, absorb feedback, accept
new ideas and practices
Responsiveness - ability to understand, quickly adapt and act upon new information, influences and information
Additional Requirments,Phusical Demands, Region/Local Specifications
Primary country and city: Canada (CA) || Ontario || Mississauga || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log
Job Segment: Network, Network Engineer, Engineer, R&D Engineer, CRM, Technology, Engineering
Ericsson Overview
Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges.
We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.
Job Summary
The CNS Engineer is part of a CNS team supporting the customer and shall deliver support services according to the contracted Services Level Agreements by means of established processes.With detailed customer networks knowledge and knowledge of the customer strategies the CNS Engineer identifies business leads and promotes Ericsson products and services to secure add on sales. The CNS Engineer enables efficient service delivery of contracted customer support services by owning/drive the Customer Support Request within the Ericsson support organization.
The CNS engineer is taking active part of the Emergency Handling support and is task managed by the Service Delivery Manager
Responsibilities & Tasks:
Position Qualifications
Core CompetencesMinimum Qualififcation & Experience Requirements
Preferred Qualification & Experience Requirements
Additional Requirments,Phusical Demands, Region/Local Specifications
Primary country and city: Canada (CA) || Ontario || Mississauga || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log
Job Segment: Network, Network Engineer, Engineer, R&D Engineer, CRM, Technology, Engineering
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