Change Management - Business Analyst

Are you looking to work for one of the best?
FIRMA Foreign Exchange was recently named one of the Best Workplaces in Canada (2011 and 2013) and Recommended Employer in the Australian Business Awards (2012).  Check out our other awards here: http://firmafx.com/ca-en/company/awards-and-distinctions/.
FIRMA Foreign Exchange is one of the world’s leading foreign exchange brokers (B2B) with locations across Canada, the United Kingdom, New Zealand, United States and Australia. Our company has over 17,000 customers worldwide and 23 international branch offices.
We trade in all major international currencies in excess of 5 billion dollars annually. Working with financial institutions worldwide, we process trades for businesses of all sizes or individuals making major purchases outside their country of origin. Furthermore, we offer our clients international wire transfers, foreign currency drafts, forward contracts, foreign currency payables services and exclusive market information.
We are looking for a responsible person to work as a Change Management – Business Analyst for our busy downtown Edmonton office. This position and will be involved in ­­­­­­­­­­­­­­­­­­­­­­­­the following;
Reporting to the Executive Vice President, Trading; the primary responsibilities of this role are to implement any required changes to the system, processes or policies by developing and delivering integrated change management solutions and adoption of desired outcomes across the organization.  This includes interfacing with our internal stakeholders to gather and document business requirements for medium to large software development and process change initiatives. In addition to the requirements phase, the candidate will be responsible to work with the project team during all remaining phases of a project lifecycle including design, development, communication, training and testing to ensure that the project is a success.
Position Responsibilities:

• Analyze current procedures and processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
• Prepare methods/documentation/procedures for the introduction of new products, processes or software systems.
• Develop an understanding of how present and future business needs will impact the solution.
• Ensure testing completeness for the internal stakeholder and participate as part of the testing team.
• Complete business readiness and solution documents.
• Identify and document all business, technical, product and process requirements.
• Provide innovative solutions for reporting needs with an emphasis on delivering improved methods of data presentation.
• Work with the internal stakeholders and the vendor to develop the requirements documents and determine the best and most cost effective solution for achieving the desired outcome.
• Work with internal stakeholders and the vendor as a business problem solver – to translate and document their desired solution into system requirements.
• Challenge and brainstorm internal stakeholders to continuously evaluate procedures and processes to eliminate inefficiencies.

 Desired Skills & Experience:

• Bachelor’s degree, or equivalent training and experience.
• Minimum of 5 years of relevant Business Analyst experience.
• 2-5 years in an operations and/or project management role is an asset.
• Experience with Business Process Improvement and Business Process Reengineering in corporate or consulting roles.
• Experience in business writing, communication and documentation.
• Experience working with system stakeholders in the development and maintenance of Software Development applications.
• Previous Business Reporting Analyst or similar experience considered an asset.
• Ability to develop communications plans and translate between businesses need, data structures and analysis conclusions.
• Ability to learn new technologies and apply them to solve in real world business problems.
• Ability to develop workflow diagrams to support the defined business processes.
• Ability to work with both Business and Software Development personnel at all levels of the organization.
• Experience in planning and procedures.
• Knowledge of Business Metrics.
• Ability to effectively manage multiple activities and meet deadlines.
• Ability to develop a strong working knowledge and understanding of our processes and procedures and software in support of the project.
• Advanced Excel skills (Functions, Pivot Tables etc),
• Understanding of databases and previous hands on experience with various reporting dashboards.
• Demonstrated verbal, written and listening communication skills.
• Proven analytical skills.
• Strong interpersonal skills along with negotiation and conflict resolution skills.
• Teamwork and Collaboration - Effectively engages individuals and groups in meaningful discussion; exhibits objectivity and openness to others' views.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently organizes or schedules other people and their tasks; develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Compensation package is commensurate with experience and will be discussed during the interview.
Our fun and exciting work environment offers its employees great perks such as complimentary refreshments, fresh fruit, and casual Fridays. We also offer a discounted ETS bus pass and discounted Cineplex Odeon movie passes.

Interested applicants please submit resume and cover letter to: careers@FIRMAfx.com.

We thank all applicants in advance; however only individuals selected for an interview will be contacted.
Competition is open until suitable candidate found