Location: Vancouver or Mississauga, British Columbia, Ontario
Posting Date: January 13, 2014
Closing Date: until filled
Web Site: www.central1.com
Employment Type: Full-time / Temporary
When you’re passionate about what you do and where you work, the rest comes easy. That’s the culture at Central 1 Credit Union, and that’s precisely what we’re looking for from you. Supporting nearly 200 member credit unions across British Columbia and Ontario, we’re the backbone of the credit union system in both provinces – taking care of everything from online services and product development, to payment processing, trade association services and more.
Our team of over 600 employees represent some of the most innovative, passionate individuals you’ll ever meet; people who honestly care about the organization, its members and each other. In other words, people who love what they do.
Position overview
The Business Procedures Specialist develops and revises standardized procedures, forms and reference materials and develops and facilitates training sessions related to Payment Services products and services. Projects involve the analysis of changes in financial services regulations, legislation, and product development in order to support credit union operations and to meet regulatory requirements.
Assignments are of considerable complexity, you will be leading or working on large scale projects involving wholesale revision of current material and development of new materials. Project life may be up to twelve months or more in duration.
You’ll be primarily accountable for:
Researching, developing, writing, and editing standardized procedures, reference materials, and forms for the Payment Services volumes of the Operations Manual, for Payment Services internal procedures, and for corporate client procedures (as appropriate).
Analyzing regulatory developments of considerable scope and complexity, identifying potential areas of compliance vulnerability and risk, and determining the need for revisions in previously published materials or the development of new materials.
Developing and implementing corrective procedures and forms of considerable complexity in order to resolve problematic issues.
Developing and revising policy considerations, procedures, and forms of considerable complexity for the department.
Coordinating the development of diagrams, charts, tables, and completed examples to illustrate specific procedures or process sequences.
Writing and editing information releases for distribution to Central 1 stakeholders.
Developing and facilitating training programs for Payment Services products and services.
Your qualifications include
As the successful candidate, you bring a Bachelor degree in communications, business administration, or other related discipline, and minimum 5 years directly related experience in technical writing, project management of technical writing, and adult education, preferably in a financial services environment. An equivalent combination of education and experience is acceptable. A diploma in technical writing (in addition to a degree) is an asset. Knowledge of the Bills of Exchange Act, the regulations of the Canadian Payments Association, the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), and familiarity with the credit union system is also an asset.
You demonstrate:
advanced knowledge and understanding of the methods, standards and best practices relating to technical writing
expertise in analysing methods, procedures and forms, and designing and facilitating training programs
the ability to manage large projects involving the research, design, writing, and editing of a wide range of typical workplace documents
knowledge of computer systems, basic accounting, and previous involvement in product development
strong communication, research, organization, interpersonal, and customer relations skills
excellent command of the English language
highly developed analytical, problem solving, organizational and project management skills
highly developed conceptual skills and the ability to understand processes and tasks at a microscopic level
the ability to adapt easily to changing priorities and business needs and work on multiple projects with conflicting deadlines.
As much as we believe in working hard, we also believe in personal growth and taking time for ourselves. Accordingly, our total rewards philosophy amounts to one of the best compensation and benefits packages in the industry – from performance-based incentives and extended benefits.
We would like to take this opportunity to thank all applicants in advance; however, only those short-listed will be contacted.
Central 1 Credit Union is committed to providing accommodations. If you require an accommodation, we on will work with you to meet your needs.
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