Premier Field Engineer - SharePoint Developer (Vancouver)
Role Description
The Premier Field Engineer provides advanced on-site and remote technical troubleshooting support and problem resolution for Microsoft Premier Customers. Candidate must be able to resolve complex issues escalated to the highest levels of management while ensuring satisfaction with Microsoft software by setting customer expectations, devising and implementing action plans and professionally communicating to all parties involved.
Overnight travel is required. Travel potential up to 70%.
Technical Qualifications
The Premier Field Engineer must possess sufficient technical depth to communicate with the product development teams and other internal organizations at a peer level. Candidate must possess a superior knowledge and demonstrated technical proficiency in their core technology as well as excellent troubleshooting skills across a broad spectrum of supporting technologies, with troubleshooting at the expert level within enterprise environments. Migration experience and design experience a plus.
Required Skills
Technical proficiency in all areas of SharePoint Products and Technologies
Advanced knowledge of IIS
Advanced knowledge of SQL
Deep understanding of ASP.NET
Proficiency in scripting
Advanced exposure of PowerShell
Advanced knowledge of available SharePoint farm topologies
Basic knowledge of Content Management Server, Project Server, InfoPath Forms Services, and data access technologies
Ability to provide exceptional customer service in politically charged environments
Strong understanding of .NET development
Preferred Skills
Knowledge and demonstrated technical proficiency in user mode debugging
Experience in 3-tier software design and implementation
Proficiency in preparing technical documentation
Demonstrable experience of cross group collaboration and technical leadership
Exposure to competing technologies
Experience with Business Intelligence elements of SharePoint Server
Responsibilities
Candidate is required to work independently with minimal management supervision as part of nationwide team of engineers.
Candidate is required to act as a trusted advisor to customer while providing proactive services such as Training and Workshops, Heath Checks (RAPs), and other custom proactive deliveries.
Candidate is required to provide regular thorough and specialized documentation capturing engagement objectives and outcomes.
Candidate is accountable to provide timely labour and activity tracking.
Professional Qualifications
Exceptional Time Management skills required
Exceptional Customer Service skills required, Customer-facing experience strongly preferred
Strong communication and technical writing skills
4 year technical degree or equivalent work experience, plus 3 years’ experience in technical support in an Enterprise environment.
Ability to speak French strongly preferred.
Must be able to travel internationally. Must obtain a valid passport within 90 days of joining the team. The successful applicant must be able to start within 30 days of offer acceptance.
Additional Notes
Considering a Career with Microsoft Canada?
At Microsoft Canada Co, people are the source of our energy. The people at Microsoft Canada are creative, from all types of backgrounds, bringing passion and new ideas, meeting challenges, and realizing their potential. Our benefits and resources are designed to keep our most important asset - our employees - healthy, happy and equipped with the resources they need to be successful and realize their full potential.
Microsoft Canada provides a flexible work environment, with career advancement potential and most importantly, the opportunity to make a difference. As a Microsoft employee you have the opportunity to participate in the following programs:
Stock Awards & Employee Stock Purchase Plan
Registered Retirement Savings Plan
Employee Software Purchase Program
Fitness Membership & Subsidy
I Volunteer (5 Paid Volunteer Days)
Employee Assistance Program
And so much more…
At Microsoft, we share a passion for technology, customers and our partners. We aspire to be more than just a good company- we aspire to be a great company. What will make us great is our commitment to our mission of enabling people and businesses throughout the world to realize their full potential.
Microsoft is an equal opportunity employer and supports workforce diversity.
CA:SMSG
Role Description
The Premier Field Engineer provides advanced on-site and remote technical troubleshooting support and problem resolution for Microsoft Premier Customers. Candidate must be able to resolve complex issues escalated to the highest levels of management while ensuring satisfaction with Microsoft software by setting customer expectations, devising and implementing action plans and professionally communicating to all parties involved.
Overnight travel is required. Travel potential up to 70%.
Technical Qualifications
The Premier Field Engineer must possess sufficient technical depth to communicate with the product development teams and other internal organizations at a peer level. Candidate must possess a superior knowledge and demonstrated technical proficiency in their core technology as well as excellent troubleshooting skills across a broad spectrum of supporting technologies, with troubleshooting at the expert level within enterprise environments. Migration experience and design experience a plus.
Required Skills
Technical proficiency in all areas of SharePoint Products and Technologies
Advanced knowledge of IIS
Advanced knowledge of SQL
Deep understanding of ASP.NET
Proficiency in scripting
Advanced exposure of PowerShell
Advanced knowledge of available SharePoint farm topologies
Basic knowledge of Content Management Server, Project Server, InfoPath Forms Services, and data access technologies
Ability to provide exceptional customer service in politically charged environments
Strong understanding of .NET development
Preferred Skills
Knowledge and demonstrated technical proficiency in user mode debugging
Experience in 3-tier software design and implementation
Proficiency in preparing technical documentation
Demonstrable experience of cross group collaboration and technical leadership
Exposure to competing technologies
Experience with Business Intelligence elements of SharePoint Server
Responsibilities
Candidate is required to work independently with minimal management supervision as part of nationwide team of engineers.
Candidate is required to act as a trusted advisor to customer while providing proactive services such as Training and Workshops, Heath Checks (RAPs), and other custom proactive deliveries.
Candidate is required to provide regular thorough and specialized documentation capturing engagement objectives and outcomes.
Candidate is accountable to provide timely labour and activity tracking.
Professional Qualifications
Exceptional Time Management skills required
Exceptional Customer Service skills required, Customer-facing experience strongly preferred
Strong communication and technical writing skills
4 year technical degree or equivalent work experience, plus 3 years’ experience in technical support in an Enterprise environment.
Ability to speak French strongly preferred.
Must be able to travel internationally. Must obtain a valid passport within 90 days of joining the team. The successful applicant must be able to start within 30 days of offer acceptance.
Additional Notes
Considering a Career with Microsoft Canada?
At Microsoft Canada Co, people are the source of our energy. The people at Microsoft Canada are creative, from all types of backgrounds, bringing passion and new ideas, meeting challenges, and realizing their potential. Our benefits and resources are designed to keep our most important asset - our employees - healthy, happy and equipped with the resources they need to be successful and realize their full potential.
Microsoft Canada provides a flexible work environment, with career advancement potential and most importantly, the opportunity to make a difference. As a Microsoft employee you have the opportunity to participate in the following programs:
Stock Awards & Employee Stock Purchase Plan
Registered Retirement Savings Plan
Employee Software Purchase Program
Fitness Membership & Subsidy
I Volunteer (5 Paid Volunteer Days)
Employee Assistance Program
And so much more…
At Microsoft, we share a passion for technology, customers and our partners. We aspire to be more than just a good company- we aspire to be a great company. What will make us great is our commitment to our mission of enabling people and businesses throughout the world to realize their full potential.
Microsoft is an equal opportunity employer and supports workforce diversity.
CA:SMSG
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