Posted Position Title Bilingual Account Manager (Agriculture)

Job Number	1890264
Business	GE Capital
Business Segment	Capital - Americas
About Us	GE Commercial Distribution Finance is a leading provider of specialized financing and servicing programs that facilitate the manufacture, distribution and sale of consumer home products, technology products, recreational vehicles, motorsport, watercraft, manufactured homes and industrial equipment. Through customer focus, industry specialization and common goals, we partner with manufacturers to provide value to the distribution chain. GE is a diversified global infrastructure, finance and media company that is built to meet essential world needs. From energy, water, transportation and health to access to money and information, GE serves customers in more than 100 countries and employs more than 300,000 people worldwide. For more information, visit the company's Web site at http://www.ge.com. GE is Imagination at Work.
Career Level	Experienced
Function	Risk Management
Function Segment	Portfolio Management
Location(s) Where Opening Is Available	Canada
U.S. State, China or Canada Provinces	Ontario
City	Mississauga
Postal Code	L5C 4R3
Relocation Expenses	No
Role Summary/Purpose	Responsible for meeting all portfolio management requirements and procedures, with the goal of servicing, controlling and growing the existing customer base while maintaining a positive customer experience. Work with the Underwriting, Commercial and Portfolio Management teams to ensure compliance with corporate policy and resolution of operational issues.
Essential Responsibilities	Serve as a customer service contact for dealers in assigned portfolio. Conducts portfolio reviews to ensure quality, risk, and operating standards are met. Manage and/or monitor management of loans, and where appropriate develops, negotiates and manages collection plans. Reviews internal systems and reports to identify potential problem loans and initiate proactive resolution. Assists with process improvement initiatives to reduce cycle times and increase capacity to the team’s goal of total account management. Monitors and controls the operating performance of payments, deficiencies, liquidations and financial trends on assigned Responds in a timely fashion, and with accuracy to all customer issues such as billing inquiries and credit line increases. Reviews and reconciles inventory inspections, bank deposits, bill-of-sale audits, full scope audits and other customer discrepancies. Negotiates, provides recommendations and input on credit file reviews, including financial statements, legal documents and credit deficiencies. Works closely with the credit department, account management team and regional sales to ensure adherence to corporate policy and to resolve operational issues. Supports the Portfolio Manager by thinking strategically to address critical operational needs, ranging from process inefficiencies to suggestion for training requirements.
Qualifications/Requirements	Bilingual in English & French a MUST for this role General knowledge of accounting principles. 3+ years account management and administration experience. Post-secondary business/accounting education and/or equivalent work experience. Strong analytical and critical thinking skills demonstrating the ability to recognize deteriorating loan performance. Process improvement training and expertise (i.e. Lean or Six Sigma training). Excellent communication skills; both oral and written. Ability to establish and maintain cooperative working relationships with internal and external clients. Ability to exercise independent judgment consistent with company guidelines.
Desired Characteristics	Customer service and collection experience