Account Solution Lead

Job ID SO_DEL-0617026 Job type Full-time Regular Work country Canada Position type Professional Work city - Any (ON) Posted 04-Nov-2013 Travel No travel Job area IT & Telecommunications (non consulting) Business group SO Delivery Job category IT Specialist Business unit End User Spt Job role General Other IT Specialist Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Performs a variety of responsibilities including the integrating and testing of hardware/software solutions using theoretical and practical applications of a body of highly specialized knowledge in computer systems analysis. Positions are found most often in an environment where IBM has a long term relationship to provide IT services, or in a multi-vendor environment in support of a client's business or to IBM. Typically involved in the management of live production systems and application of systems analysis techniques and procedures including consulting with users to determine system functional specifications. Responsibilities may also include design, documentation, testing, creation or modification of computer related programs related to user or system design specifications. Technical focal to project managers, customers or stakeholders of a project. As a technical focal, their mandate is to consult the project manager, customer or stakeholder on project issues. Provide 3rd level support. Give assistance to customers as SME with their 3rd party vendors, with respect to SPMS related services. Resolve coexistence and integration issues between supported and approved applications in the environment. Where possible, assist other teams with the integration of applications with back end services. Work with other teams and service groups to assist with integration of different technologies. Incumbents draw upon technical skills and knowledge related to incumbent's position, team and department to provide services in an information technology environment. Has a high degree of latitude in determining the tools and techniques to be used for completing work assignments. Collaborates with others to provide services in carrying out assigned duties, and uses significant discretion and independent thinking to support the attainment of department functions/objectives. Draws upon professional concepts and expertise to collaborate with others to carry out assigned duties. Negotiation of specified objectives with client team is required. Works on professional level projects with authority to make independent choices free from immediate direction or supervision. Position includes comparing and evaluating different courses of action and using independent judgment in applying systems analysis techniques, tool enhancements, or problem resolution when performing job duty. Assume additional responsibilities as assigned. Skills: Knowledgeable with SCCM and be able to perform the following: - SCCM operating System deployment - MDT image creation - software distribution - software packages - queries - reports - software updates Should be well versed in 3rd level support which includes the following technologies/tools: Active Directory Management Group Policies DNS DHCP Scripting - VBScript, Batch files, etc. Additional skills would also include: Microsoft XP and Win7 operating systems. Software Packaging concepts Admin Studio MSI Writing of Technical documents. Writing of Statements of Work. VB Scripting (preferably with programming background) SQL Supporting Workstation Environments Understanding of Software Version Control process.

Required Bachelor's Degree At least 3 years experience in 3rd level support which includes the following technologies/tools: Active Directory Management, Group Policies, DNS, DHCP, VB Scripting English: Fluent

Preferred At least 5 years experience in 3rd level support which includes the following technologies/tools: Active Directory Management, Group Policies, DNS, DHCP, VB Scripting

Additional information Working Conditions: Normal/flexible office conditions, may be exposed to demands of travel and irregular work hours.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.