PMA Client Service Specialist

• Company

  MSCI

• Location

  Canada-ON-Toronto

• Remuneration

  base + bonus

• Position Type

  Permanent

• Employment type

  Full time

• Updated

  21-Oct-2013

• eFC Ref no

  1288974

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We are currently seeking an experienced Risk Client Service Specialist professional to join our Client Coverage organization in Toronto.

Risk Client Service Specialist

ABOUT MSCI Inc.

MSCI Inc. is a leading provider of investment decision support tools to investors globally, including asset managers, banks, hedge funds and pension funds. MSCI products and services include indices, portfolio risk and performance analytics, and governance tools.
For further information on MSCI, please visit our web site at www.msci.com
We are currently seeking an experienced Risk Client Service Specialist professional to join our Client Coverage organization in Toronto.
POSITION OVERVIEW:
The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email, but occasional travel may be required for on-site presentations or trainings. Client Service Specialists work closely with account managers and consultants to develop and maintain client relationships.
RESPONSIBLITIES:

• Answer detailed client inquiries about MSCI products and methodology
• Participate in developing client relationships through proactive follow up on issues raised by clients
• Analyze market performance and data for our clients on a reactive and a pro-active basis
• Maintain relationships by ensuring relevant product and model information is shared with clients
• Provide client feedback to the Coverage, Product Management, Research and Data groups
• Keep up with current events and trends in the market place

DESIRED EXPERIENCE AND QUALIFICATIONS:

• Strong analytic, quantitative, and problem solving skills
• Demonstrated understanding of modern portfolio theory

• Deep understanding of international financial institutions and global financial markets

• Proactive and highly motivated, track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities
• Ability to develop value-added contributions to both internal and external clients

• Excellent communication skills, ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients

• Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines

• Dynamic, track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities

• Teamwork, ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of function or location
• MFE, MBA, Masters Degree and/or CFA , or equivalent highly desired
• 5-7 years’ experience in Financial Services
• Willingness to travel

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