IBM Teleservices Representative: Customer Service (Saint John, Edmundston, Fredericton & Moncton)

Job ID BPD-0547172 Job type Full-time Complementary Work country Canada Position type Professional Work city Fredericton, Moncton, Saint John Posted 07-Oct-2013 Travel No travel Job area Operations (all other) Business group Global Process Services Job category Enterprise Operations Business unit CRMProcOps Job role CRM Delivery Cust Svc Rep Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

The Customer Service Representative (CSR) is responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail or other means, from customers, IBM personnel or business partners. Services provided may include, but are not limited to, the following: General inquiry support, service delivery support, education enrollment assistance, business partner service, data base management. They perform interrelated activities that deliver the primary service provided by the business function. They have knowledge and experience in using a few specialized tools and procedures to address the requester's needs. Primary measurement is customer satisfaction with the handling of the requests. The ideal candidate will have: • Previous call centre or customer service experience is an asset • Superior English communication skills • Professional and mature with the ability to develop quality customer relationships quickly • Must be a self-motivated team player, with a positive can-do attitude and solid work ethic • Excellent interpersonal skills • Employees located in Edmundston and Moncton will need to make occasional trips to the Saint John office. As such, your own vehicle and a valid driver's license or access to transportation would be required for this purpose. Mileage or bus fare expenses would be reimbursed. LI-DM1

Required High School Diploma/GED English: Fluent

Additional information Candidates with the following attributes will be given preference during the selection process: In Saint John • High School Diploma/GED • English: Fluent • French is an asset In Edmundston and Moncton: • High School Diploma/GED • English: Fluent • French: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.